Chatspell

What is Chatspell?

Sobel - Customer Support PlatformSobel is a customer support platform tailored for early-stage startups, aiming to enhance the customer experience by enabling direct communication with users within the messenger embedded in the product. It facilitates the publication of a knowledge base to address frequently asked questions and provides a dedicated inbox for swift team chat interactions.

Users can easily prioritize and assign conversations, view detailed lead information, and access conversation history. Additionally, Sobel offers translations in multiple languages for articles and ensures simple and transparent pricing. Currently in closed beta, interested parties can join the waitlist and receive exclusive discounts upon launch.

Pricing:

Freemium

Categories:

Customer Support

KEY FEATURES

✔️ Direct communication with users.
✔️ Knowledge base publication for FAQs.
✔️ Dedicated inbox for team chat interactions.
✔️ Conversation prioritization and assignment.
✔️ Multi-language support for articles.

USE CASES

Efficiently manage customer queries by utilizing Sobel's messenger functionality to communicate directly with users within the product, streamlining the support process and enhancing the overall customer experience.
Create a comprehensive knowledge base using Sobel to address frequently asked questions, empowering users to find answers quickly and reducing the burden on support teams.
Enable seamless team collaboration by utilizing Sobel's dedicated inbox for swift chat interactions, allowing team members to prioritize, assign, and track conversations effectively to provide timely and personalized support.