Deskflow

What is Deskflow? Deskflow emerges as a cutting-edge platform dedicated to enhancing the employee experience through the power of artificial intelligence. Its core mission is to elevate the day-to-day work life of employees while simultaneously minimizing turnover rates. The sophisticated AI that fuels Deskflow draws its intelligence from a vast internal knowledge repository and seamlessly syncs with both Human Resource Information Systems (HRIS) and IT Service Management (ITSM) systems. This integration empowers Deskflow to expedite routine support desk inquiries with remarkable efficiency—up to tenfold—thereby boosting overall workplace productivity. Prospective users are invited to explore Deskflow’s capabilities through a live demonstration, which illustrates the platform’s ability to act as a supportive co-pilot for customer-facing teams. By leveraging Deskflow, these teams can achieve a staggering 90% reduction in the time traditionally spent on employee communications and issue resolution. This translates to a 50% decrease in the time required to tackle employee concerns, yielding significant cost savings. For HR departments, the adoption of Deskflow translates into the liberation of valuable time, allowing them to concentrate on more strategic initiatives that can lead to further financial benefits. Deskflow also propels productivity by dramatically reducing the time employees need to find essential information by 90%. At the heart of Deskflow is Alfred AI, a virtual assistant that integrates across various platforms to provide employees with comprehensive access to the knowledge base and proactive support. Alfred AI is designed to mimic human interaction, offering natural, automated responses to a wide array of inquiries and requests from both support agents and employees. This feature not only diminishes response times but also enhances operational effectiveness. Moreover, Alfred AI takes on the role of streamlining ticket management by automating the generation and allocation of tickets. It adeptly creates tickets within the help desk software on behalf of employees and assigns them to the most suitable agent based on the ticket’s content, ensuring that issues are addressed by the best possible resource.