Hyperlight

What is Hyperlight?

Hyperlight is an AI-powered customer support tool that specializes in troubleshooting for the consumer electronics industry. Their AI agents are trained to handle product questions, orders, returns, and technical issues across voice and chat channels. Their mission is to automate 90%+ of customer support for consumer electronics, providing a premium yet cost-effective support experience.

With Hyperlight, customers can interact with AI agents that feel natural and can troubleshoot issues with their electronic devices, offering replacements and gracefully handling edge cases. hyperlight learns from past examples and scales its support capabilities as demand increases. It seamlessly integrates with your business's existing workflows, automating time-consuming support cases and allowing agents to create, tag, and resolve tickets directly through the help desk.

In addition to troubleshooting, Hyperlight's AI agents can also track orders, handle returns, send replacements, and analyze device logs through internal APIs and dashboards.