Kore.ai

What is Kore.ai? Kore.ai stands at the forefront of conversational artificial intelligence, providing a robust platform that elevates the interaction experience for customers, support agents, and employees alike, across both voice and digital interfaces. This innovative platform encompasses a suite of specialized products, such as SmartAssist for intelligent customer support, AgentAssist to empower service representatives, BankAssist tailored for the financial sector, HR Assist for human resources, RetailAssist for the retail industry, and HealthAssist for healthcare services, all designed to enhance the efficiency and satisfaction of both customers and staff. At the heart of Kore.ai’s offerings are AI-driven virtual assistants and advanced workflow engines that streamline and expedite routine tasks and inquiries. This automation capability frees up human agents to concentrate on more complex and strategic business objectives. To ensure users are fully equipped to leverage the platform’s capabilities, Kore.ai Academy provides a comprehensive suite of training and educational materials, fostering proficiency in conversational AI technologies. Kore.ai’s commitment to innovation and excellence in the realm of enterprise conversational AI has not gone unnoticed. The platform has been distinguished as a leading force in the 2023 Gartner Magic Quadrant for Enterprise Conversational AI Platforms, a testament to its effectiveness and the value it delivers to businesses seeking to transform their customer and employee engagement strategies.