Crisp
What is Crisp?
Crisp is an all-in-one business messaging platform tailored for startups and SMBs. It features a widget that allows for meaningful interactions via website chat and chatbots, facilitating automated conversations and improved CRM for lead and customer management. The tool also offers a shared inbox for collaborative work, a ticketing system to optimize customer support, and campaigns to boost engagement through email and in-app messages. Additionally, Crisp includes a knowledge base to provide instant answers to customers and a status page for monitoring system alerts. With integrations and customizable options, Crisp aims to enhance customer experience by centralizing team communication and data in one place.
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KEY FEATURES
- ✔️ Website chat widget.
- ✔️ Chatbots for automated conversations.
- ✔️ Shared inbox for collaborative work.
- ✔️ Ticketing system for customer support optimization.
- ✔️ Knowledge base for providing instant answers.
USE CASES
- Create customized chatbots for your website using Crisp's AI capabilities to engage visitors, qualify leads, and provide instant support 24/7 without manual intervention.
- Utilize Crisp's shared inbox feature to collaborate with team members in real-time, assign and track customer queries efficiently, and ensure better responsiveness to customer inquiries.
- Optimize customer support operations by setting up a ticketing system with automated routing and escalation rules, reducing response times and streamlining issue resolution processes.
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