Nextiva
What is Nextiva?
Nextiva is an AI-driven platform that facilitates seamless, personalized customer interactions across various channels. It revolutionizes contact centers by leveraging automation for successful outcomes. By integrating conversation channels, Nextiva powers personalized experiences at scale throughout the entire customer journey. This AI-powered conversational platform eliminates siloed apps, offering a unified customer conversation solution. Conversations are enhanced with AI voice and chatbot capabilities, along with unified support for voice, video, SMS, messenger, and social media interactions. Through automation, Nextiva helps automate up to 90% of interactions, leading to a 30% reduction in costs. Real-time insights are generated from every conversation, empowering teams to optimize operational efficiencies and enhance customer satisfaction.
KEY FEATURES
- ✔️ VoIP Features.
- ✔️ NextivaONE App.
- ✔️ Unlimited Calling in North America.
- ✔️ Team Chat.
- ✔️ Call Analytics.
USE CASES
- Enable automated personalized customer interactions through chatbots and AI voice capabilities, reducing manual workload and enhancing customer satisfaction across multiple channels.
- Consolidate customer conversations from various channels into a unified platform, streamlining interactions and improving efficiency for contact center operations.
- Utilize real-time insights generated from customer interactions to optimize operational processes, reduce costs by up to 30%, and enhance overall customer experience.
