NovaTalks
What is NovaTalks?
NovaTalks.ai is an omnichannel platform designed for customer care and sales, catering to businesses of all sizes. The platform offers a variety of innovative solutions for managing digital channels with an intuitive user interface and simple AI bots. With NovaTalks, users can streamline customer interactions through messengers and email, ensuring 24/7 support and personalized communication experiences. The tool also features automated responses, quality assessment, and big data text analytics, allowing businesses to gain valuable insights from customer inquiries and enhance their customer care processes. Whether you need to automate sales tasks, support clients round the clock, or monitor the efficiency of your customer support team, NovaTalks.ai provides the necessary tools to optimize these processes efficiently.
KEY FEATURES
- ✔️ Automation with Auto Answer, chatbots, and macros for routine tasks.
- ✔️ Dialog management with filtering, variables, links sharing, and time postponing.
- ✔️ Advanced Reporting with BI system and customizable dashboards.
- ✔️ Webhooks for integration with other applications.
- ✔️ New channels for video calls and email connectivity for request processing.
USE CASES
- Automate sales tasks effectively by leveraging NovaTalks.ai's AI bots to engage with customers via messengers and email, providing personalized communication experiences and boosting sales conversions.
- Enhance customer support by deploying NovaTalks.ai's automated responses and 24/7 support capabilities, ensuring timely and tailored interactions to meet customer needs and preferences.
- Improve customer care processes by utilizing NovaTalks.ai's big data text analytics to analyze customer inquiries, assess service quality, and gain valuable insights for optimizing support operations and enhancing overall customer satisfaction.
