Record
What is Record?
Record is an AI-powered observability tool that automates the resolution process of technical issues in SaaS products.By monitoring user sessions and capturing necessary data automatically, Record assists in reducing back-and-forth communication for issue resolution.
Users can record sessions, track frontend errors, and receive AI suggestions for issue resolution.The tool enables users to create live investigations based on similarities, track new entries, and prevent issues from escalating into tickets.
Integration with support systems like Zendesk and Slack allows for seamless collaboration and sharing of recorded data within ticket context.Record streamlines the workflow by providing email reports, proactive monitoring, and shareable links for issue reporting.
Improve software quality, elevate customer experience, and identify potential issues quickly with Record.
KEY FEATURES
- ✔️ Automated issue resolution process.
- ✔️ Monitoring user sessions.
- ✔️ Capture necessary data automatically.
- ✔️ AI suggestions for issue resolution.
- ✔️ Integration with support systems like Zendesk and Slack.
USE CASES
- Automate the process of identifying and resolving technical issues in SaaS products by using Record's AI-powered observability tool that monitors user sessions and captures necessary data for efficient problem resolution..
- Enhance collaboration and streamline issue resolution by integrating Record with support systems like Zendesk and Slack, allowing for seamless sharing of recorded data within the ticket context..
- Improve software quality and elevate customer experience by leveraging Record's live investigations feature that tracks frontend errors, provides AI suggestions for issue resolution, and prevents potential issues from escalating into tickets..
