SenseProfile
What is SenseProfile?
SenseProfile is an AI tool specializing in sense-emphasizing conversation AI innovations. With its breakthrough algorithm, it discerns the emotional mood and professionalism of participants in conversations. This tool stands out in its ability to perform speakers diarization, topic sense detection, tonality analysis, and statistics tracking.
It can identify interruptions, detect obscene language, highlight frequently-used phrases, and search for specific words and phrases. SenseProfile is also equipped to support various business cases such as sales subject transcription in calls, object identification in conversations, creating scenario-based sales behavior control, and identifying topics discussed with clients.
In addition, it facilitates retail implementations for mood detection, scenario planning for client communication, employee monitoring and consulting, and service quality analytics. Supported by 14 years of experience in machine learning and AI, SenseProfile offers a self-learning predictive network called Arllecta for global business solutions.
KEY FEATURES
- ✔️ Speakers diarization.
- ✔️ Topic sense detection.
- ✔️ Tonality analysis.
- ✔️ Statistics tracking.
- ✔️ Language monitoring (interruptions, obscene language).
- ✔️ Keyword and phrase identification.
- ✔️ Business-specific applications (sales transcription, object identification, scenario-based behavior control).
- ✔️ Retail implementations (mood detection, client communication planning, employee monitoring).
- ✔️ Service quality analytics.
- ✔️ Support for self-learning predictive network 'Arllecta'.
USE CASES
- Analyze customer service calls in real-time using SenseProfile to detect emotional moods and professionalism levels of participants, enabling immediate intervention for escalated situations and enhancing overall customer satisfaction.
- Utilize SenseProfile's tonality analysis and statistics tracking features for employee monitoring and consulting, allowing businesses to gauge the effectiveness of client communication and ensure service quality standards are met.
- Enhance retail operations by implementing SenseProfile for mood detection and scenario planning in client interactions, thus improving customer experience and optimizing sales strategies.
