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What is Univw.AI?

Meet Univw, the AI-powered sales CRM designed for start-ups and small businesses. With custom dashboards, reports, and analytics, Univw offers actionable reporting and critical call center metrics. It features automated call QA, hassle-free script adherence, and external automations for emails and webhooks.

Univw also provides AI-based personalized coaching for agents, along with intelligent notes summarization to enhance business efficiency. With powerful features like resource hierarchy-based data access and integrated cloud telephony, Univw empowers businesses to control and aggregate data effectively.

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KEY FEATURES

  • ✔️ Custom dashboards, reports, and analytics.
  • ✔️ Automated call QA.
  • ✔️ Hassle-free script adherence.
  • ✔️ External automations for emails and webhooks.
  • ✔️ AI-based personalized coaching for agents.

USE CASES

  1. Automate call quality assurance processes using Univw's AI-powered functionality, ensuring consistency and adherence to performance standards for all customer interactions.
  2. Enhance agent performance and productivity through personalized coaching provided by Univw's AI-driven insights, leading to improved sales outcomes and customer satisfaction levels.
  3. Streamline sales operations and optimize resource management with Univw's custom dashboards, reports, and analytics, enabling businesses to make data-driven decisions and drive revenue growth effectively.
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