Needl
What is Needl?
Aurelian Systems offers an AI-powered operator to automate the handling of non-emergency calls. The tool can route, triage, and resolve calls like a real dispatcher, entering information directly into CAD/RMS systems. Users can interact with the system by simply pressing 0, making it efficient for call centers.
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KEY FEATURES
- ✔️ Automated handling of non-emergency calls.
- ✔️ Routing, triaging, and resolving calls.
- ✔️ Direct information entry into CAD/RMS systems.
- ✔️ User interaction via pressing 0.
- ✔️ Efficient for call centers.
USE CASES
- Automate the triaging of non-emergency calls using Aurelian Systems' AI operator, seamlessly routing calls to the appropriate departments without human intervention, optimizing call center operations.
- Efficiently resolve non-emergency calls by allowing the AI-powered operator to enter information directly into CAD/RMS systems, reducing the need for manual data input and ensuring accurate record-keeping.
- Streamline call management tasks by implementing Aurelian Systems' AI operator to handle non-emergency calls, freeing up human dispatchers for more complex and critical situations.
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